This Privacy Policy sets out how we, dermain skin collects, stores, discloses, and uses your personal information when you visit, use, or interact with, www.dermainskin.co.za  (our website) (the “Site” or “we”) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 20 October 2022.

1. INTRODUCTION

At dermain skin (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This Privacy Policy (“Privacy Policy”) describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, “Personal Data” refers to any information that on its own, or in combination with other available information, can distinguish an individual.

We are devoted to safeguarding your privacy in compliance with the strictest privacy regulations. As a result, we adhere to the requirements outlined herein.

SCOPE

This policy applies to the dermain skin websites and domains.

This Policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through (non dermain skin) links that we may provide to you or linked to our website for operational purposes. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

PROCESSING ACTIVITIES

This Privacy Policy applies when you interact with us by doing any of the following:

• Make use of our website and services as an authorised user
• Visit any of our websites, webpages, social media platforms, and any other platform that link to this Privacy Statement.

2. PERSONAL DATA THAT WE COLLECT

DATA YOU PROVIDE

When you make a purchase, or attempt to make a purchase, we collect personal data as part of your order information.

This data includes:

• Account information such as your name, email address, and password
• Payment information such as your billing address, phone number, credit card, debit card or other payment method

If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact Us section below.

DEVICE AND USAGE DATA

When you visit a dermain skin website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

DATA WE COLLECT

We collect your name, contact details, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), and information about your internet connection.

We only use this information for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.

We secure your personal information using appropriate technical and

Your rights in relation to your information

• to access your information and to receive information about its use
• to have your information corrected and/or completed
• to have your information deleted
• to restrict the use of your information
• to receive your information in a portable format
• to object to the use of your information
• to withdraw your consent to the use of your information
• to complain to a supervisory authority

We may receive your personal data from third parties such as companies subscribing to dermain skin services, partners, and other sources. This information is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions, you should first contact the relevant third party for further information about your personal data. We do not and will not sell your information to third parties (other than in the course of a business sale or purchase or similar event).

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties’ privacy statements, which you should review to better understand those third parties’ privacy practices.

PURPOSE AND LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

• To deliver your product or service
• To fulfill orders including electronic and non-electronic shipment
• Providing, Developing and Improving our Products and Services
• Enable you to access dermain skin
• Provide you with technical and customer support
• Organize and Deliver Advertising and Marketing
• Building a Safe and Secure Environment
• To Verify or authenticate your identity; and
• Investigate and prevent security incidents such as breaches, attacks, and hacks.

Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required If any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

SHARING AND DISCLOSURE

We will share your personal data with third parties only in the ways set out in this Policy or set out at the point when the personal data is collected.

Our online store is powered by WooCommerce, our deliveries conducted by Fastway Couriers and our payment gateway powered by PayFast. You can read more about their privacy policies on their relevant websites.

LEGAL REQUIREMENT

We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.

SERVICE PROVIDERS AND OTHER THIRD PARTIES

We may use a third-party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. We may share your personal data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services.

3. COOKIE POLICY AND SIMILAR TECHNOLOGIES

We use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional analytical and advertising cookies.

WHAT ARE COOKIES?

A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

HOW WE USE COOKIES

To give you the best experience possible, we use the following types of cookies:

• Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.

• We collect analytics about the types of people who visit our site to improve our service and product.

4. RETENTION AND DELETION

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and / or take steps to anonymise it.

CHILDREN’S POLICY

The Site is not intended for individuals under the age of 18. We will not knowingly collect personal data from children under the age of 18 Years.

CHANGES

We may modify this Policy at any time. If we make changes to this Policy, then we will post an updated version of this Policy on this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.

COMPLAINTS AND CONTACTS

If you have a complaint about this policy or any element of your personal information that we hold then please contact us below via email: info@dermainskin.co.za

If you are not satisfied with our response, then you have the right to lodge a complaint with the local data protection authority.

Last updated: 18 October 2022